* Plus modem rental, installation, activation, Sports/Broadcast Surcharges, taxes& fees
ORDER by phone, please call 1-800-790-8187Call Center in USA(English/Español)
90 Day Money-Back GuaranteeCustomers in good standing who are not 100% satisfied with any Mediacom service may disconnect during the first 90 days and, upon request, receive a full refund of monthly recurring service and equipment rental fee(s) actually paid. The 90 day satisfaction guarantee covers the delivery of services and any equipment that you rented from Mediacom. It is not a free trial period.
Contact Mediacom about the service problem and allow Mediacom a reasonable time to resolve the problem. If MediaCom can not fix the problem, after a reasonable time, then you may cancel the affected service and receive a refund of the recurring monthly service and equipment charges that you actually paid Mediacom for that service. If you continue to receive other services with Mediacom, the refund will come in the form of a credit first, otherwise you will receive a refund for any remaining amount.
On-Time GuaranteeMediacom will arrive at your home for an installation or service appointment within the scheduled period, or you will receive a $20 credit off your monthly bill.
Mediacom's commitment to our customers is remarkable. We will handle a repair problem within 24 hours, answer your written inquiries within two business days and make morning and afternoon appointment options available. Furthermore, we pledge to answer your call within 30 seconds on average.